Public Status Center & 99.9% SLA Guarantee
Real-time telemetry and availability monitoring for CarsKeep cloud infrastructure, backed by contractually enforced financial uptime guarantees.
Core System Health & Latency
Live telemetry metrics across platform services:
| System Component | Status | 30-Day Uptime | Response Time |
|---|---|---|---|
| API Gateway & Auth Shard Edge request routing, JWT bitset auth verification, and anti-DDoS perimeter mitigation. | Operational | 100.00% | 28 ms (Edge CDN) |
| PostgreSQL Multi-Tenant DB High-availability PostgreSQL cluster featuring tenant RLS isolation and synchronous Master-Standby replication. | Operational | 99.99% | 12 ms |
| WhatsApp Live Tracker Webhook Official WhatsApp Business API message delivery infrastructure for real-time customer repair updates. | Operational | 99.97% | 85 ms |
| DVI Media Cloud Storage Private encrypted object storage for vehicle inspection photos and defect video records. | Operational | 100.00% | 34 ms |
| Fiscal Gateways & Cash Desks Fiscal integrations, cash register sync, and local payment terminal gateways. | Operational | 99.98% | 110 ms |
| Mobile Web PWA Client Responsive shop-floor application for technicians and service advisors with offline support. | Operational | 100.00% | 18 ms |
Contractual 99.9% Financial SLA Schedule
Enforced automatically within the Master Terms of Service:
| Monthly Actual Uptime Tier | Allowed Monthly Outage | Account Service Credit |
|---|---|---|
| 99.90% – 100.00% | < 43 minutes / month | Normal Operational SLA (0% credit) |
| 99.00% – 99.89% | 43 minutes to 7.2 hours | 10% subscription credit applied next cycle |
| 95.00% – 98.99% | 7.2 hours to 36 hours | 25% subscription credit applied next cycle |
| Below 95.00% | Over 36 hours | 50% subscription credit applied next cycle |
High Availability & Disaster Recovery (HA & DR)
Engineering standards designed to keep repair bays producing without interruption:
Multi-Zone Synchronous Redundancy
Synchronous standby database nodes ensure automatic failover in under 8 seconds with zero lost work orders or labor timers.
Point-in-Time Recovery (PITR)
Full database snapshots every 4 hours combined with real-time WAL stream archives permit restoration to any specific second over 30 days.
Autonomous PWA Offline Mode
In the event of temporary shop internet loss, technician mobile devices continue tracking labor hours and storing DVI photos locally.
Scheduled Maintenance Protocol
Upgrades engineered to cause zero friction during active shop hours:
Strictly executed during off-peak weekend hours (02:00 to 05:00 UTC, Sunday to Monday night).
Prominent in-app notification banner published 48 hours prior to scheduled maintenance.
Seamless Blue-Green container deployments preserving active websocket and user sessions.
Frequently Asked Reliability Questions
How do I claim service credit compensation for an outage?
No complicated paperwork required. If a verified outage occurs, service credits are calculated and applied directly to your tenant billing balance within 3 business days.
What occurs if telecom providers or WhatsApp suffer global outages?
External upstream outages beyond our network boundaries are excluded from internal SLA calculations. However, CarsKeep automatically falls back to secondary SMS gateways to guarantee client notifications.
Ready to entrust your shop to an enterprise-grade cloud?
Experience CarsKeep in our 1-click sandbox demo or view our transparent pricing tiers.