Terms of Service & Subscription Agreement
Transparent, fair B2B terms: 30-day money-back guarantee, financial liability for SLA outages, and full freedom to export your shop data.
CarsKeep subscription terms: clear monthly/annual billing, 30-day 100% money-back guarantee, financial SLA uptime commitments, and instant 1-click data export.
Subject of Agreement & Service Provision Model
These Terms of Service govern access to the CarsKeep cloud operating system provided under the Software-as-a-Service (SaaS) delivery model.
Acceptance of this public offer occurs upon account registration, starting a trial sandbox, or executing the first subscription payment.
Subscription Tiers, Billing & Proration
Platform access is provided on a prepaid recurring basis, available as monthly or discounted annual subscriptions (-20% savings).
Repair shops can upgrade tiers or adjust active bays at any time. Unused credit is prorated instantly toward new invoice cycles.
Invoices and electronic tax receipts are processed through certified national gateways with local currency settlement.
30-Day Unconditional 100% Money-Back Guarantee
We stand behind the operational ROI of CarsKeep for independent and franchise auto repair shops.
If CarsKeep does not prove its value to your auto repair shop within the first 30 days of paid service, we will refund 100% of your subscription payment without hassle, within 3–5 business days.
Financial Liability under 99.9% Uptime SLA
CarsKeep guarantees monthly infrastructure availability of at least 99.9% (maximum allowed downtime under 43 minutes per month).
Should service availability fall below guaranteed thresholds, account balance credits are applied automatically according to our SLA schedule:
- Availability between 99.00% and 99.89%: 10% subscription credit.
- Availability between 95.00% and 98.99%: 25% subscription credit.
- Availability below 95.00%: 50% subscription credit applied to subsequent billing cycle.
Data Freedom Charter: Zero Vendor Lock-in Guarantee
We oppose retaining repair shops by locking their proprietary data. Your workshop assets belong to you in perpetuity.
- 1-Click Export: Full data dump including client records (Excel/CSV), FIFO inventory, repair orders, and DVI photos.
- 30-Day Grace Period: Cancelled accounts retain read-only export access for 30 calendar days.
- Cryptographic Shredding: Certified permanent deletion of customer databases from active nodes and backups after 30 days.
Cancellation & Dispute Resolution
Clients may cancel subscription renewals at any time directly in account settings with zero termination penalties.
Disputes are resolved through friendly settlement or binding commercial arbitration under international trade law.
Need a tailored corporate B2B agreement?
For dealership networks and multi-bay franchises, we provide customized master service agreements, vendor invoicing, and dedicated SLA management.